Aer Lingus Cabin Crew – Manchester (MAN) Full Time

We at Aer Lingus, Ireland’s only “Four-Star” airline*, are now accepting applications via our recruitment partner Nobox for several permanent Cabin Crew Member roles at our growing Manchester Base.

At Aer Lingus, we are dedicated to delivering an exceptional travel experience to our customers whilst maintaining the highest safety and service standards. As a Cabin Crew Member at our Manchester base, you will play a crucial role in making every flight a memorable experience, ensuring the highest level of safety, service, comfort, and enjoyment for our customers.

A career as a Cabin Crew Member with Aer Lingus not only offers you the opportunity to join Irelands most beloved and respected airline, it also offers you the opportunity to shape your future career while exploring the world.

Don’t miss this chance, apply now, and let your career take flight with Aer Lingus!

*As awarded by SkyTrax World Airline Star Rating

Training:

Successful candidates will undergo a comprehensive Cabin Crew training program, which will commence in the Sky People Training Academy in Manchester in March 2024. The training program will cover all aspects of the role, including safety procedures, customer service, and emergency situations.

Recruitment Assessment Centre:

A recruitment assessment centre will take place on 10th January in the Sky People Training Academy, Manchester. The assessment will include a series of tests and exercises designed to assess your suitability for the role, including a height and reach assessment, tattoo and piercings check and, if successful in passing both assessments, an in-person interview will then take place.

Your Role: As a Cabin Crew Member at Aer Lingus Manchester, you will be the face of our airline, delivering outstanding service and care to our customers. You will be operating on our busy transatlantic and short-haul flights, and you will also fly aboard the most modern aircraft fleet in the world, Airbus!

Your Duties Will Include:

• Safety First: Ensuring the safety and well-being of customers and maintaining the highest safety standards by carrying out your duties in line with company policies/procedures and in accordance with the Aer Lingus Operations Manuals and regulatory requirements.
• Exceptional Customer Service: Consistently provide excellent customer service onboard creating a welcoming and comfortable atmosphere for our customers and ensuring we retain and improve on our 4-star Airline Status* Skytrax Awarded
• In-Flight Service: Delivering an excellent duty-free inflight retail experience to our customers, serving meals and beverages and handling special dietary requirements.
• Problem Solving: Handling customer queries, resolving issues, and making every effort to meet and surpass the customers’ needs and preferences.
• Teamwork: Collaborating closely with your fellow Cabin Crew Members and flight crew to ensure smooth and efficient operations.

What We Offer in Return:

With cabin crew training provided by our partner Sky People at their Training Academy in Manchester, we are offering successful candidates very competitive terms and conditions, including an attractive remuneration package, travel benefits and more.

• Remuneration Package: A cabin crew member basic salary £17,200 (Gross) plus variable sector pay of, on average, £4,500 p.a. (Gross) plus Per Diem’s.
• Staff Travel Concessions: Discounted Aer Lingus flights from day 1 of employment, Discounted flights also available with partner airlines, hotels and car hire group companies.
• Transatlantic Flying Experience: The chance to fly on the Airbus A330 to our North American and Caribbean destinations, travel and explore different cultures while working in a dynamic, multicultural environment.
• Training: Comprehensive and ongoing in-house training at the Sky People Training Academy Manchester where you will be equipped for success as a Cabin Crew Member.
• Uniform: Aer Lingus will provide you with our Designer Uniform.
• Contributory Pension Scheme: Competitive pension scheme available from day 1 of employment
• Discounted Health Insurance: Discounts offered with our selected Health Insurance Scheme partners
• Airport Shopping Discounts: Access to duty free shopping at Manchester Airport with additional employee discounts throughout the airport
• Learning and Development: From day 1 of employment you will enjoy full access to a suite of LinkedIn Learning course catalogue as well as an inhouse designed and curated learning and development course library. Following two years of permanent employment, we also offer the opportunity to enhance your career through the Aer Lingus Education Reimbursement Programme.
• Health and Wellbeing: From day 1 of employment, you will have free and unlimited access to our Spectrum App wellbeing portal which features curated content across as a broad range of wellbeing topics, on any device, live or on demand when it suits you.
• Supportive Team: Become part of a welcoming and diverse team that values collaboration, respect, and excellence and where our leaders will support and develop you on your career journey

*We may alter or withdraw any non-contractual benefits company discretion from time to time.

Job Entry Requirements:

• Minimum age of 18 years.
• Eligible to live and work in the United Kingdom without restriction (i.e., UK Passport Holder or Non-UK Citizen holding a valid work permit)
• Applicants must hold a valid UK/ EU passport allowing unrestricted worldwide travel/or equivalent with a minimum of 12 months validity from the start date of the training course.
• Must be able to apply for and obtain relevant US immigration/entry visas* which is a pre-requisite for the role (for travel to/from the United States).
• You must be resident in the UK and have received settled or pre-settled status (for further information visit gov.co.uk)**
• 12 months combined experience in a face-to-face customer service/sales role
• Fluent in English, both spoken and written.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability to working shifts, unsociable hours, weekends, holidays and overnights
• You will be required to complete a height and reach assessment based on our aircraft types as part of the recruitment process.
• You must adhere to our uniform policy and guidelines. Tattoos/piercings must NOT be visible whilst in any item of the Aer Lingus uniform
• Able to pass an airport security vetting procedure, including a five-year background check***
• Two verifiable references

*visa costs to be borne by the candidate initially, however, can be reclaimed via expenses following 6 months successful employment.

**Irish citizens are automatically deemed to be settled in the United Kingdom

***If you are a non-UK Citizen, you will need to be in possession of a current police disclosure certificate from your home country. If you have lived outside the UK for more than 6 months, you will also be required to hold a current police disclosure certificate from those country/countries.

How to Apply:

If you are ready to embark on a rewarding career with Aer Lingus and bring your passion for customer service to the skies, we invite you to apply now via our recruitment partners Nobox! Your journey begins here.

At Aer Lingus, we celebrate diversity and are committed to creating an inclusive environment for all. We encourage candidates of all backgrounds and experiences to apply.

Join us, and together, we’ll elevate the skies.

Please note that if successful, these positions will be commencing with a pre-selection training course in March 2024.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to change, amend, or revise any aspect of this job description at its discretion.

AER LINGUS IS AN EQUAL OPPORTUNITIES EMPLOYER